Design leader with 15+ years of experience driving product strategy and team growth. Drives AI adoption across skeptical organizations by proving value through shipped work. Created product vision validated by Bill Gates. Built and led design teams through two acquisitions.
Experience
- Helped a Utah AI leader extend from customer-paid predictive models and AI services into AI-assisted product delivery — shifted engineering and design practice through demonstrated results
- Designed AI agents as collaborators in future product visions and built early working prototypes before native agent tooling was widely available; later partnered with Nick Johnson on some of the first working agents in our codebase — each creating agents and refining the other’s work
- Created VisionType I product vision that Bill Gates validated, leading to increased investment from Cascade Investments
- Led strategic pivot from 65+ scattered features to integrated workflow platform based on ~300 user interviews
- Oversaw design for GoToConnect across web, Android, and iOS, plus GoToCallCenter, GoToAdmin, and GoToRoom — each created or substantially improved under my leadership
- Created acquisition concepts showing how Jive's products could integrate with potential acquirers' offerings — work that helped Jive ultimately get acquired by LogMeIn
- Grew from Senior UX Designer to Director of UX over 6 years, managing a team of 12+ designers across Utah, Boston, Montreal, Quebec, Brazil, Hungary, and California
- Part of the leadership hiring council interviewing designers org-wide, and the promotion evaluation committee for the broader design organization
- Created the UX course that became one of the key offerings leading to Capella's $20M acquisition of DevMountain
- Mentored 230+ UX professionals who went on to roles at Adobe, Amazon, Qualtrics, Square, and startups
- Created Utah's first UX bootcamp curriculum with accessibility as a core pillar, not an afterthought
- Hired Tyler McGinnis (now a prominent frontend educator at Fireship) — he credits Britton for teaching him CSS and design
- Led a team of 5 designers and frontend engineers, building custom experiences for enterprise clients including Apple, Microsoft, and Amazon
- Lead UX Designer at PayRoll Innovations — led product design for a startup working with engineering and business stakeholders
- Multimedia Intern at Council on Foreign Relations — contributed to the Emmy Award-winning Crisis Guide: Iran
Skills
Product StrategyAI/ML Product DesignDesign LeadershipUser ResearchEnterprise ScaleDesign Systems